Builder Virtual Tours Help Page


My virtual tours are not working, what can I do?

Why does Builder Virtual Tours use Java based virtual tours?

What is Java and why is it so popular?

Map/Satellite address links to home and/or directions are not correct.
How do I find the home?

Satellite links are outdated; What is going on?

Why is the Virtual Tour stuck?

The MLS flyer is blank, why is this?

Contact information is outdated, now what?

I cannot view the Adobe Acrobat PDFs, what do I do?

Pop-up windows are not showing. Can you help?

Photography use. What are the rules?

Which browser and resolution do you suggest?

My question is not listed here, who can I contact?




My virtual tours are not working, what can I do?

  • Solution #1 - Install the Java plug-in.
    • Go to java.com and follow instructions.
  • Solution #2 - Make sure Java is enabled on Internet Explorer 6.0+.
    • Go to "Tools" >> "Manage Add-ons..." in your Internet Explorer browser.
    • Find the add-on (plug-in) "Sun Java Console" and make sure it is enabled.
    • Select OK and close the window.
  • Solution #3 - Repair corrupted Java plug-in.
    • Go to your "Window's Start Menu" and select the "Control Panel."
    • Select >> "Add or Remove Programs."
    • Uninstall >> "J2SE Runtime Environment..."
    • Last, re-install Java at java.com
  • Solution #4 - Red X appears in corner.
    • Go to java.com and follow these instructions.
  • Solution #5 - Need more specialized assistance.
    • Go to java.com Help Center for help with other rare Java plug-in errors or questions.

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Why does Builder Virtual Tours use Java based virtual tours?

  • Java is usually pre-installed on most computers. Java is easily the most popular web programming language used on the web because it works on multiple platforms (Mac, PC, Linux), multiple browsers (IE, Firefox, Opera, etc) and multiple languages (English, Spanish, French, etc). You will even see Java used in smart cards like Credit Cards, cells phones and PDAs for this same reason.
  • Although it is rare that you have to install this plug-in, sometimes you have to install it because the company that set up your computer decided to disable the install. Other times it is possible that you are just using an outdated version of Java and you need to update. Again, even if you have to install it, is it 100% safe and easy to use.
  • In fact, its versatility, efficiency, platform portability, and security have made Java the ideal technology for millions of applications on the Internet.

    Java powers more than 4.5 billion devices including:

    • 800+ million PCs
    • 2.1 billion mobile phones and other handheld devices (source: Ovum)
    • 3.5 billion smart cards
    • Set-top boxes, printers, Web cams, games, car navigation systems, lottery terminals, medical devices, parking payment stations, and more.
       
    Today, you can find Java technology in networks and devices that range from the Internet and scientific supercomputers to laptops and cell phones, from Wall Street market simulators to home game players and credit cards -- just about everywhere.

    [Quote & statistics above from java.com/en/about]

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What is Java and why is it so popular?

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Map/Satellite address links to home and/or directions are not correct.
How do I find the home?

  • Please verify with the listing agent that your directions are correct.
  • We currently use automated links to Google Maps and Google satellites. If the listing agent has sent us a manual link we always include it for your convenience, otherwise this is an automated created link.
  • Builder Virtual Tours is not responsible for bad links since Google uses their own database and information they provide as a free service may be outdated. We have no control over how current the information they use is.
  • If you see an error, please contact the listing agent on the Virtual Tour so they can provide us the correct link.
  • We do NOT create these links manually for many obvious reasons. Builder Virtual Tours is a hosting/photography company, not the listing agent. However, we do try to provide help when it is requested.

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Satellite links are outdated; What is going on?

  • We use Google services to provide the data used in the satellite maps for our tours. Many times the images, provided by Google, are 2-3 (or more) years old.
  • We have no control over this data and it is provided as a free service. Please contact listing agent for more info on current photos and images.

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Why is the Virtual Tour stuck?

  • If you try to adjust/move a tour before it completely loaded it may freeze on some systems.
  • A RELOAD button is provided for a quick refresh. Please wait for image to load before you try to move the image.

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The MLS flyer is blank, why is this?

  • MLS flyers can only be provided for current/active listings. If the MLS number is not valid, as silly as this may sound, we cannot produce a flyer. Additional options are being considered for future updates to our systems to simplify this concern.

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Contact information is outdated, now what?

  • Please contact the listing agent via other methods (ie fax, email, phone) for current info. If that is impossible, please contact the company that the listing agent is associated with though their profile if that is available.
  • As a last resort, please contact info@buildervirtualtours.com and we will do our best to correct this info.
  • In some cases, the info is not legally available to pass on.
  • Builder Virtual Tours.com is not responsible for outdated or non-functional info listed by any agent. However, we can try to forward any questions to the listing agent or company.

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I cannot view the Adobe Acrobat PDFs, what do I do?

  • You do not have the Adobe Acrobat Reader software installed.
  • Please go to adobe.com to install the newest current version of Adobe Acrobat Reader.

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Pop-up windows are not showing. Can you help?

  • You have a pop-up blocker on. Usually this can be by-passed by holding the shift key when you click the link.
  • If that does not work, please refer the help files or contact the company that created the pop-up blocker via their website or other contact information.
  • Your last option is either to research your pop-up blocker on Google or easier perhaps to disable the 3rd party pop-up blocker on your computer and use the standard pop-up blocker built into your Internet Explorer web browser.

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Photography use. What are the rules?

  • Photography by BuilderVirtualTours.com is available for use by clients where a statement listing 'Photography by BuilderVirtualTours.com' must accompany each individual photo. On pages where multiple photos are used a single, clear and outstanding statement may be used. Each page where a photo is used must have this statement listed.
  • No additional charges or costs apply to reprint or usage of BuilderVirtualTours.com photography where the statements are appropriately used as listed above. If any question as to the usage, reprint or rights of our photography arise contact us at (816) 982-9574 to speak our office manager or photography department.
  • Any incidence of BuilderVirtualTours.com photography being used without permission, improperly or without the statement listing as described able is subject to a $300 per incidence cost to be paid by the company, vendor or publication in violation.
  • Usage of BuilderVirtualTours.com photography in any way assumes agreement to all above listed terms.

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Which browser and resolution do you suggest?

  • All browsers should work great. Internet Explorer 5.0 with the Java plug-in is optimal.
  • For screen resolution, we suggest at least 800x600, but 1024x768 or higher is optimal.

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My question is not listed here, who can I contact?

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Go to BuilderVirtualTours.com

 


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